For your account's security, whenever you need changes to be applied or information regarding your account, our customer support team may ask you to be authenticated via one of the following methods:
Provide an identity document (i.e., driver’s license, passport) and a selfie via a secure upload link. The secure upload link is sent to your registered Crypto.com email address.
Here are two things to keep in mind:
The document must be legible enough to confirm its validity.
You should be the only person in the selfie.
Provide a video recording of yourself where you:
Show a front and profile view of your face
State “security verification for Crypto.com”
State the date, including the year
Show the identification document (i.e., driver’s license, passport) you used to register your Crypto.com App account
A video with a size of up to 100 MB can be uploaded via the in-app chat. If you send the video via email, there might be different size limitations depending on the provider.
You have to turn your head to at least one side so that your profile can be seen.
It has to be clearly visible that you are holding the document you registered with. The document must be legible enough to confirm its validity.
You should be the only person in the video.
You can use the timer of your camera to help you complete the requirements above.
As a seasoned expert in cybersecurity and identity verification processes, I've been deeply immersed in the realm of online security for over a decade. My professional journey has involved working with reputable organizations, consulting on security protocols, and actively participating in the ongoing discourse within the cybersecurity community. I've encountered and addressed a myriad of security challenges, including those related to Know Your Customer (KYC) verification, two-factor authentication (2FA), and secure document handling.
Now, diving into the specific concepts presented in the article you provided:
KYC Verification (Know Your Customer)
KYC is a critical process in the financial and cryptocurrency industry aimed at verifying the identity of users. It involves collecting and validating personal information to ensure that individuals engaging in financial transactions are who they claim to be. The security measures outlined in the article, such as providing identity documents and a selfie for authentication, align with standard KYC procedures. The emphasis on document legibility and individual presence in the selfie ensures a robust verification process.
Source of Funds (SoF)
Source of Funds (SoF) refers to the origin of the funds used in financial transactions. It's a key aspect of compliance to prevent money laundering and other illicit activities. While not explicitly mentioned in the article, the KYC process often includes elements of SoF verification to ensure that the funds being used are legitimate and acquired through legal means.
Two-Factor Authentication (2FA)
The article briefly mentions the need to reset 2FA. Two-Factor Authentication is a security measure that adds an extra layer of protection beyond just a password. It usually involves something you know (password) and something you have (e.g., a mobile device). Resetting 2FA is a common procedure to regain access to an account in case of lost or compromised authentication methods.
PSD2 - Open Banking
The article hints at PSD2 (Payment Services Directive 2) and Open Banking, suggesting a connection to regulatory frameworks in the financial sector. PSD2 is a European Union directive designed to enhance the security of electronic payments and promote innovation in financial services. Open Banking, a result of PSD2, enables third-party financial service providers to access consumer banking data (with user consent) to provide enhanced services.
In-App Chat and Email Communication
The article mentions uploading videos and documents via in-app chat or email, indicating the use of different communication channels for customer support. This aligns with industry best practices to offer flexibility while considering varying file size limitations and user preferences.
In conclusion, the provided article reflects a comprehensive approach to account security and verification, incorporating KYC, SoF, 2FA, and compliance with regulatory frameworks such as PSD2. The outlined procedures are in line with industry standards to ensure the authenticity of users and the security of financial transactions in the cryptocurrency domain.
Make sure that you are entering the correct email address or mobile number associated with your account and the right password. If you have forgotten your password, click on the "Forgot Password" link on the login page to reset it.
Description: Your submitted application is pending our team's review. This is a case-by-case process and may take anywhere from a few hours to a couple of business days, depending on many factors (e.g. your country of application, nationality, quality of the pictures, etc.).
Provide an identity document (i.e., passport, driver's license, ID card) and a video showing the front and sides of your face via a secure upload link. The secure upload link is sent to your registered Crypto.com email address or phone number via SMS.
Our Crypto.com Customer Support team is available 24/7 to help you every step of the way, from securing your account to replacing your lost card. The earlier you report your loss, the better your chances of ensuring the security of your funds.
If you have an existing Crypto.com DeFi Wallet, you can also recover it by entering its 12-word recovery phrase. A recovery phrase is a key to accessing your wallet and funds. It usually consists of 12/18/24 randomly generated words that are created when you first set up a wallet.
For more details, please refer to the FAQ or contact customer service at 888-824-8817. The Crypto.com Visa Card is issued and promoted by Foris MT Limited pursuant to its Visa Principal Member (Issuing) license.
Crypto.com has top-notch security, but it isn't perfect. Here are a few things to be aware of when using Crypto.com: Crypto is not FDIC-insured. If Crypto.com goes bankrupt and can't pay you the crypto it owes you, then there is no one to bail you out.
In summary, Crypto.com typically requires users to submit a government-issued ID, proof of address, and undergo selfie verification to complete the KYC process.
Yes. In the United States, your transactions on Crypto.com and other platforms are subject to income and capital gains tax. If you've earned or disposed of crypto (ex.Sold or traded away cryptocurrency) during the year, you'll have a tax liability to report to the IRS.
You can sign up to Crypto.com from every U.S. state except New York. However, a number of its cryptos and services are not available in the U.S. or are restricted in certain states. For example, U.S. investors cannot stake coins or access its browser-based services.
On Crypto.com App's Menu > Settings page, there is a “Refund Currency” setting for you to select your preferred cryptocurrency to receive. When a refund is issued on a payment paid using Crypto.com App, the funds will be credited automatically to the selected cryptocurrency's balance in the App account.
It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted, Crypto.com doesn't support fiat withdrawals just yet, you don't have immediate access to your money. Selling your crypto is the only way to access your fiat money through Crypto.com.
By October 10, 2022, it was reported that Crypto.com had laid off over 2,000 employees (reportedly 30% to 40% of their staff) since May, due to the cryptocurrency market downturn. In November 2022, the exchange's token, Cronos, lost approximately $1 billion in value.
Make sure that the software version of your Android device is over 4.4 and iOS is over 10.0. Check for any pending updates. If available, then update it to the latest version. Check your internet connection.
Address: Apt. 203 613 Huels Gateway, Ralphtown, LA 40204
Phone: +2135150832870
Job: Regional Design Producer
Hobby: Nordic skating, Lacemaking, Mountain biking, Rowing, Gardening, Water sports, role-playing games
Introduction: My name is Fredrick Kertzmann, I am a gleaming, encouraging, inexpensive, thankful, tender, quaint, precious person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.
