Crypto.com Soft Lockup | Crypto.com Help Center (2024)

Crypto.com Soft Lockup is another way to earn rewards simply by holding a balance in your Crypto.com Exchange wallet.

Note: The Exchange wallet is different from your App wallet. For free and instant transfer of funds from your App to your Exchange wallet, please follow these steps. How to deposit cryptocurrency to my Crypto.com Exchange wallet (Crypto.com App Wallet Address).

“CRO Lockup” is different as it requires you to lock up a minimum of 1,000 CRO for 180 days on Crypto.com Exchange. CRO Lock up is rewarded with its own range of benefits: tier-based APR of up to 8%, trading fee benefits (zero maker fees and maker fee rebates from locking up more than 50,000 CRO) & Syndicate access. Locked up CRO can not be withdrawn until the committed 6 months duration is complete.

Crypto.com Soft Lockup rewards Exchange users with available tokens including BTC. It offers more flexibility by rewarding you based on your daily Exchange wallet balances with no commitment period required, while extra rewards apply to those who are actively CRO locking up.

Users of the Exchange can use this feature except for citizens and residents of Hong Kong SAR, Switzerland, and Malta.

For more information about our Account Verification, please see Account Verification- Levels.

Exclusive Soft Lockup Rewards are another form of soft locking up, where selected tokens would have:

  • Increased APR

  • Unlimited lockup balance for users (users can gain interest on more than the current limit)

  • No minimum threshold for soft lockup

In order for you to receive daily interest paid out, you will need to opt in.

Note: “Enable Soft Lockup” applies to both exclusive soft lockup rewards and earn rewards for our Institutional and VIP users.

  1. Log in to your Exchange account.

  2. Navigate to the Lockup & Earn page, and select Soft Lockup.

  3. To opt-in, switch the toggle on.

  4. Acknowledge the T&Cs by checking the checkbox, then agree to proceed.

  1. That’s it! Make sure your balance in your Exchange account is greater than or equal to the required minimum holdings, and start to see your funds accumulate!

If you opt out, you will not receive interest effective immediately.

  1. Log in to your Exchange account.

  2. Navigate to the Lockup & Earn page and select Soft Lockup.

  3. To opt out, turn off the toggle.

  4. A pop-up will appear - in order to opt out, select “Confirm to cancel”.

  5. You have been opted-out.

We will calculate daily rewards according to the snapshots of the currency held by users at 22:00:00 UTC each day.

The snapshot will include your funds under Available and In Order. This means funds that in order due to trade and subscribe to Syndicate sales will also be counted - trade away!

Daily interest will be calculated with the below formula:

Daily Interest = Balance x (APR/365)

It will be distributed to your token’s balance within an hour after 00:00:00 UTC if you have opted in and your balance is greater than or equal to the minimum threshold.

You can view your daily earnings in the Lockup & Earn section under Earnings History.

  • Minimum holdings to be eligible for interest calculation and payout; if your daily minimum balance is lower than the minimum requirement, no interest will be calculated for that day

  • Different interest rates are based on how much CRO you've locked up on the Exchange (6-month commitment period). Please refer here:

Asset

Minimum Holdings

Interest Rates

Interest Rates

<100,000 CRO Locked up

> 100,000 CRO Locked up

BTC

0.02

0.25%

0.75%

USDT

200

2.00%

4.00%

USD*

200

2.00%

4.00%

XRP

800

0.50%

1.00%

LTC

4.5

0.50%

1.00%

EOS

80

0.50%

1.00%

XLM

2,750

0.50%

1.00%

LINK

22

0.50%

1.00%

XTZ

95

0.50%

1.00%

BCH

1

0.50%

1.00%

VET

18,000

0.50%

1.00%

ICX

530

0.50%

1.00%

ENJ

1,350

0.50%

1.00%

ALGO

650

0.50%

1.00%

KNC

215

0.50%

1.00%

NEO

12

0.50%

1.00%

DAI

200

2.00%

4.00%

PAXG

0.1

0.50%

1.00%

BAT

950

0.50%

1.00%

COMP

1.8

0.50%

1.00%

OMG

60

0.50%

1.00%

MKR

0.4

0.50%

1.00%

BAND

36

0.50%

1.00%

ONE

3500

1.00%

2.00%

  • * Crypto.com Exchange USD Bundle

  • Maximum limit; Only the first $10,000 USD or $100,000 USD equivalent in token balance will be used to calculate your daily interest. Excess balance will not be rewarded with interest.

Max Limit

Max Limit

Max Limit

CRO Locked up Tiers

<100,000 CROs locked up

≥100,000 CROs locked up

Amount per token

First USD $10,000 worth

First USD $100,000 worth

  • For different interest rates on Exclusive Soft Lockup rewards, refer to this table:

Asset

Exclusive Interest Rewards

ONE

4%

Note: The Crypto.com Soft Lockup is not a derivative product. Interest that you receive through Crypto.com Soft Lockup is not linked or affected by any external factors, such as the price/exchange rates of other crypto assets.

Related Articles

How do I lockup CRO on the Crypto.com App?

How to lock up CRO on Crypto.com Exchange?

New Exchange User Incentives

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Crypto.com Soft Lockup | Crypto.com Help Center (2024)

FAQs

How do I contact Crypto.com customer support? ›

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

How do I access my locked CRO? ›

How can I unlock my CRO? After the 180-day lockup period is completed, you'll be able to unlock your CRO. Simply go to your CRO Wallet in the App and tap the 'Unlock' button. Note that you can only unlock your CRO Lockup in full.

Why is crypto com holding my money? ›

All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated.

Why is my crypto balance locked? ›

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked.

What to do if you get crypto scammed? ›

What to do if you sent cryptocurrency to a scammer
  1. Report the fraud to the crypto exchange involved and request a refund. ...
  2. If the investing app is connected to a debit or credit card, notify the bank or credit card company. ...
  3. File an identity theft report with the FTC and also report the fraud to ReportFraud.ftc.gov.

Why can't i get into my crypto com account? ›

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

Where is my crypto com private key? ›

Where are my private keys stored? Your private keys to your crypto assets are generated and encrypted locally on your device. The private keys are never stored in the cloud nor on any of our servers.

What is the lock up period in crypto? ›

Lock-up Period is a pre-planned span of time, usually following a token sale when token holders of a cryptocurrency project are prohibited from selling their tokens. The Lock-up Period helps projects avoid liquidity problems while they are still in the process of strengthening their supporter base.

How do I retrieve crypto com? ›

What should I do if I forgot my Crypto.com App account email?
  1. Search 'Crypto.com' in all your email inboxes. ...
  2. Try to log in using the email address that contains communications from Crypto.com. ...
  3. If you did not receive or cannot locate the login email from Crypto.com, kindly reach out to our Customer Support team.

Is Crypto.com shutting down? ›

On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.

Why is it so hard to withdraw money from crypto com? ›

It protects your account by disabling withdrawals for 24 hours to addresses that have been newly-whitelisted, Crypto.com doesn't support fiat withdrawals just yet, you don't have immediate access to your money.

Is Crypto.com getting shut down? ›

Crypto.com is shutting down its US institutional exchange. Learn what this means for millions of exchange users. Crypto.com is ceasing its institutional services in the US, effective June 21, 2023. Regulatory concerns and limited demand drive the decision.

How do I unfreeze my crypto account? ›

Verification of Identity: Provide identification documents to unlock your cryptocurrency if security concerns or suspicious activity led to the freeze. Legal Assistance: Seek legal advice to understand your options for unfreezing your assets and navigate the legal process effectively.

How long does it take to unlock a crypto.com account? ›

Please note that manually unlocking may take several business days. Once your account is unlocked, you will regain access to your Crypto.com App and Exchange accounts. You will then be able to access the Crypto.com App, Crypto.com Exchange Web, and Crypto.com Exchange App again.

Why can't I withdraw my money from crypto? ›

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

Is crypto.com customer service 24 hours phone number? ›

We provide 24/7 live customer support.

It's our priority to help you make the most of your Crypto.com experience.

Who can I talk to about cryptocurrency? ›

Investors can ask a financial advisor if they think cryptocurrencies are a good financial asset, how to invest in crypto, and if the advisor holds any crypto investments.

Where can I chat about crypto? ›

CrypTalks is a social media app,

created to give all types of people the ability to share their views and their vision of the cryptocurrency world. It offers local businesses the ability to receive cryptocurrencies as a way of payment, and promote it to a dedicated audience.

What is crypto contact address? ›

A contract address is a unique identifier for a smart contract deployed on a blockchain.

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