Cronos Bridge | Crypto.com Help Center (2024)

We launched the Cronos Bridge feature to provide you with a secure and convenient way to transfer your crypto assets across different blockchains through the DeFi Wallet.

Follow the simple steps below to make a transfer:

  1. Go to the wallet of the token you want to transfer or the Swap page and tap on the bridge tab

  2. Select the networks and tokens

    1. Choose the source network and swapped token in the From field

    2. Choose the destination network and the receiving token in the To field

  3. Enter the amount

    1. The equivalent fiat value or your swap (at that time) will be displayed for your reference

    2. Before transferring a large amount, we recommend transferring smaller amounts first

  4. Tap Confirm to Transfer

    1. Note on Network Fees: After the amount is entered, we will calculate the related fees and an estimate on how much you may receive. Depending on the network, the final amount may vary slightly because of gas fees. There is no minimum and maximum transfer amount, and bridge service fees are waived for now.

  5. Verify the transaction by inputting your passcode and 2FA authentication

  6. Wait for the transaction to be confirmed

    1. You will see a confirmation screen once the transfer has been completed

  7. Check historical transaction in the bridge transaction page

Note: You can check your bridge transactions by going to the Bridge Transactions page, or the individual wallet of the token you transferred.

1. Connect to the Crypto.com App

2. Tap Swap at the bottom navigation panel on the bottom menu

3. Tap on the Bridge tab page. Choose the From network, To network, and token

4. Choose the From and To network that you would like to bridge your tokens

Cronos Bridge | Crypto.com Help Center (1)

Cronos Bridge | Crypto.com Help Center (2)

Cronos Bridge | Crypto.com Help Center (3)

Cronos Bridge | Crypto.com Help Center (4)

Cronos Bridge | Crypto.com Help Center (5)

Cronos Bridge | Crypto.com Help Center (6)

Cronos Bridge | Crypto.com Help Center (7)

5. Select the token you want to transfer

6. Key in the transfer amount

7. Click on Transfer and check your transaction.

8. Tap Confirm to Transfer to proceed with the transaction

Cronos Bridge | Crypto.com Help Center (8)

Cronos Bridge | Crypto.com Help Center (9)

Cronos Bridge | Crypto.com Help Center (10)

Cronos Bridge | Crypto.com Help Center (11)

9. Enter your passcode and 2FA code

10. View your transaction details

11. You’ll be notified when the transaction is complete. Wait for transaction completion notification

12. View your transaction details in Transaction History

Cronos Bridge | Crypto.com Help Center (12)

Cronos Bridge | Crypto.com Help Center (13)

Cronos Bridge | Crypto.com Help Center (14)

Cronos Bridge | Crypto.com Help Center (15)

Cronos Bridge allows users to transfer assets between blockchains through the DeFi Wallet. It currently supports CRO transfers between the Cronos POS Chain and Cronos, as well as ATOM transfers between Cosmos and Cronos. Cross-chain bridging between Ethereum and Cronos will be launched soon, and it will support ERC20 tokens like ETH, WBTC, USDT, and DAT.

You can learn more about Cronos Bridge here.

While the bridge service between Ethereum and Cronos is in the works, DeFi Wallet has provided a Migration Tool to transfer ERC20 CRO to Crypto.com CRO. Users can use this tool to migrate their ERC20 CRO to the Cronos POS Chain first, and then use Cronos Bridge to transfer native CRO from the Cronos POS Chain to Cronos. Please visit our Help Centre to learn more about the Migration Tool in DeFi Wallet.

The fees displayed are network gas fees the network charges to process transactions, and may vary depending on the network.

For any bridge transaction, network gas fees are incurred on two chains:

  • The source network gas fee will be displayed and settled directly in your wallet

  • The destination network gas fee will be collected by our decentralised bridge and used to pay the network

The Bridge Service Fee to pay the destination network gas fee will be waived for now as our way to welcome users into the Cronos ecosystem!

We currently support bridging CRO between the Cronos POS Chain and Cronos, as well as ATOM between Cosmos and Cronos. To transfer between Cronos POS and Ethereum, please use the CRO Migration Tool.

The transfer speed depends on the source and destination network.

Currently, we only support transfers between addresses within the same wallet.

While it is possible to have multiple ongoing transactions, we recommend making one transaction at a time.

If you are bridging ATOM between Cosmos and Cronos, we will not update the status of your transaction (it will always show Request Submitted) because the indexing service is not ready yet. But it won’t affect the success of your transaction, and you are able to check the status via the on-chain Explorer or from your ATOM Wallet.

If you still didn’t receive the transfer on the destination network after an hour, please reach out to Customer Support at [emailprotected].

For troubleshooting or general questions, please contact [emailprotected].

  • For bug reports, please contact [emailprotected].

Please check the Bridge Transaction page to view your past transactions. If your transaction cannot be found, it was likely not initiated at all.

If you believe your funds are missing, please contact us at [emailprotected].

Related Articles

Bridge via Crypto.comCrypto.com DeFi Desktop Wallet app for LedgerWhat Is Crypto.com DeFi Desktop Wallet?
Cronos Bridge | Crypto.com Help Center (2024)

FAQs

How do I contact crypto.com customer service? ›

For any issues with the crypto.com visa card, you may email us at: contact@crypto.com or contact us at 65-6264-0211.

Does crypto.com have a bridge? ›

Follow these simple steps below to make a Bridge (via Crypto.com) transaction: Connect your Crypto.com DeFi Wallet and Crypto.com App accounts. Tap Swap at the bottom navigation panel. Tap on the Bridge tab.

Why can't I log into my Crypto.com account? ›

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

How do I fix crypto com error? ›

There are multiple reasons why the Crypto.com app does not work. For instance, you may need to update it or your device, restart the device, or simply wait for the app to resolve the bugs it has. However, you can communicate with the Crypto.com support at any time.

Does crypto com have good customer service? ›

The people working in crypto.com is what I disliked the most. Worse customer service and the most expensive crypto app to hold. Which can be a hastle as the fee is floating and not a fixed price. It's difficult to get exactly that 30 dollars without having to change the price a few times and that is highly annoying.

What to do if you get crypto scammed? ›

What to do if you sent cryptocurrency to a scammer
  1. Report the fraud to the crypto exchange involved and request a refund. ...
  2. If the investing app is connected to a debit or credit card, notify the bank or credit card company. ...
  3. File an identity theft report with the FTC and also report the fraud to ReportFraud.ftc.gov.

What is a crypto bridge hack? ›

‍ Blockchain bridge hacks are typically designed to release tokens on one blockchain without a corresponding deposit on the other.

How long does bridge take crypto? ›

How long does an Avalanche Bridge™ transfer take on each network? The Ethereum network transaction will typically take approximately 20 minutes (96 confirmations). The Bitcoin network transaction will typically take approximately 1 hour. The Avalanche network transaction will typically take a few seconds.

What is the app for bridging crypto? ›

Transporter is the hyper-secure app for bridging crypto across blockchains with total peace of mind.

How do I recover my Crypto.com account? ›

If you have an existing Crypto.com DeFi Wallet, you can also recover it by entering its 12-word recovery phrase. A recovery phrase is a key to accessing your wallet and funds. It usually consists of 12/18/24 randomly generated words that are created when you first set up a wallet.

How do I unlock my Crypto.com account? ›

Crypto.com App & Exchange Customers

Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Is crypto com shut down? ›

Last June 9, Singapore-based crypto exchange Crypto.com announced that it would no longer offer services to institutional clients in the U.S., effective June 21.

How do I contact crypto.com support? ›

Please note that any complaints regarding any other product or services o ered by the Crypto.com group must be addressed to contact@crypto.com.

What happens to my money if crypto com goes bust? ›

Cryptocurrency Is Not FDIC Insured

If a bank fails, the FDIC insures deposits. Investors should know that if their crypto exchange goes out of business, no government agency will make them whole. That's different from a bank, where the government insures funds up to account and institution limits.

Why can't i cash out on crypto com? ›

The name of the bank account you provide must match the legal name associated with your Crypto.com App account. Mismatched names will result in a failed withdrawal and fees may be deducted by the receiving bank for processing the refund.

Who can I talk to about cryptocurrency? ›

Investors can ask a financial advisor if they think cryptocurrencies are a good financial asset, how to invest in crypto, and if the advisor holds any crypto investments.

Is crypto com 24 7? ›

To reach out to Crypto.com Support for assistance, you have several options: Phone Support: Dial ☎️+1 (539)-286-8231 to talk to a live agent at your convenience. The support team is available 24/7 to address your concerns. Email Support: You can also contact Crypto.com Support via email.

How do I complain to Crypto com? ›

Crypto.com strives to address and resolve user complaints promptly. If you have a complaint, you can contact their customer service hotline at +𝟏(6O1)-𝟚𝟟𝟟-58OO USA (𝟐𝟒*𝟕) for assistance.

Where can I chat about crypto? ›

CrypTalks is a social media app,

created to give all types of people the ability to share their views and their vision of the cryptocurrency world. It offers local businesses the ability to receive cryptocurrencies as a way of payment, and promote it to a dedicated audience.

Top Articles
Latest Posts
Article information

Author: Manual Maggio

Last Updated:

Views: 5550

Rating: 4.9 / 5 (49 voted)

Reviews: 80% of readers found this page helpful

Author information

Name: Manual Maggio

Birthday: 1998-01-20

Address: 359 Kelvin Stream, Lake Eldonview, MT 33517-1242

Phone: +577037762465

Job: Product Hospitality Supervisor

Hobby: Gardening, Web surfing, Video gaming, Amateur radio, Flag Football, Reading, Table tennis

Introduction: My name is Manual Maggio, I am a thankful, tender, adventurous, delightful, fantastic, proud, graceful person who loves writing and wants to share my knowledge and understanding with you.