Coronavirus (COVID-19) Coverage | Travelex Insurance (2024)

Will I be covered for trip cancellation?

A Travelex travel insurance plan can provide coverage for trip cancellation if you or a traveling companion test positive for coronavirus and must physically quarantine as a result, as certified by a physician.

Additionally, if a non-traveling family member is diagnosed with the coronavirus and a physician determines that it is life-threatening or they require your care, you will be eligible for coverage.

Finally, if a business partner tests positive for the coronavirus and you must cancel your trip to assume daily management of the business, you are eligible for trip cancellation coverage. This must be certified by a physician to receive coverage.

What if I contract coronavirus while traveling?

If you or a traveling companion contract coronavirus while traveling, and it is diagnosed by a physician, you could be eligible for trip interruption, trip delay, emergency medical and medical evacuation coverage.

Trip interruption provides coverage for the unused portion of your prepaid non-refundable expenses as well as any additional transportation expenses you may incur to return home or re-join your trip.

Trip delay provides coverage for any additional expenses you may incur, such as hotel and meals, if a physician orders you to physically quarantine while on a trip and you are delayed by it.

Emergency medical and evacuation provides coverage for medical expenses incurred while treating the coronavirus and emergency evacuation if medically necessary.

If I am traveling to a country which requires a coronavirus test when I arrive, what happens if I test positive?

Since Travelex is treating coronavirus like any other illness, if you were to arrive at your destination and test positive for the virus, you could be eligible for coverage. If a physician required you to quarantine, you would be eligible for trip interruption, trip delay, emergency medical and emergency medical evacuation coverage.

What type of coverage would I have if I am quarantined while on my trip?

If you test positive for coronavirus while traveling, you will want to follow the doctor’s orders on where to quarantine. You may quarantine in either a hospital, hotel, or vacation rental (such as an Airbnb) while on your trip and still be eligible for up to the trip delay benefit limit to help cover additional hotel and meal expenses as well as emergency medical and emergency evacuation coverage. Additionally, if you are quarantined on your cruise, you may be eligible for reimbursem*nt of the cabin fare due to loss of use of on-board amenities during your quarantine.

How long will my policy extend coverage if I am required to quarantine?

Coverage will automatically extend to the date you reach your return destination and benefits will be paid up to the policy limits, as long as you return as soon as you are fit to fly or once your quarantine period is over.

How can travel assistance help if I test positive for coronavirus while traveling?

If you test positive for coronavirus while traveling, travel assistance can help you make arrangements to extend your hotel stay, locate alternate accommodations, make changes to your travel bookings and much more.

If you are experiencing symptoms and would like to be seen by a physician, the Travelex Assistance Provider can refer you to a local clinic, physician, or medical facility. They can also help you understand what benefits are available under your policy, particularly outside of Travelex office hours.

What does travel insurance not cover regarding coronavirus?

Travel insurance does not provide trip cancellation or interruption coverage for fear of travel, if your travel supplier cancels your trip due to coronavirus concerns, if a government travel warning, restriction, or ban prevents you from reaching your destination, or if your business issues a travel restriction.

If you are required to show a negative COVID test prior to leaving your original destination, the cost of the test is not covered unless directed by a physician.

If you are concerned about having to cancel a trip for a non-covered reason, you may want to consider the Cancel For Any Reason upgrade. Cancel For Any Reason is an optional upgrade available with the Travel Select plan that allows you to cancel a trip up to 48 hours prior to your scheduled departure.

If you must cancel your trip for a non-covered reason, we encourage you to contact your travel suppliers to seek a refund. Travelex may allow you to apply the policy to another trip at a later date. Please contact Travelex Customer Solutions for further details on this option.

How to show proof of insurance to meet COVID entry requirements

Many countries are now requiring proof of adequate insurance with emergency medical and evacuation coverage in the event a traveler contracts coronavirus while traveling. Travelex has recently updated our Confirmation of Coverage, for the following protection plans purchased on or after 12/01/2020 (Travel America, Travel Basic, Travel Select, Custom Travel Secure, Flight Insure, and Flight Insure Plus), to fulfill these entry requirements.

When a policy is purchased the Confirmation of Coverage is sent via email to the email address provided during plan enrollment. Please print the email from Travelex and the Confirmation of Coverage to take with you.

When uploading or sending the required documents, the Confirmation of Coverage and Email from Travelex Insurance to a country for pre-entry, please highlight or circle the Medical Expense benefits on Page 1 and the “Entry Requirements” section on page 2 on the Confirmation of Coverage to emphasize the necessary coverages before submitting to the approval website.

If you still have a requirement to obtain a medical coverage letter, please contact the Travelex Customer Solution Team at: [emailprotected].

Please include the following information in the email:

• Travelex Plan Confirmation Number
• Name(s) of policy holder
• Email address to send Medical Letter
• Destination
• Dates of Travel
• Contact information in case there are questions

Please allow 3-5 business days from the date of the request to receive your letter. If the departure is within the next 24 – 48 hours, please include “URGENT” in the subject line.

As the requirements for emergency medical and evacuation insurance may vary by country, you will need to verify that your Travelex plan provides sufficient levels of coverage for entry into your destination country.

If you have not purchased a protection plan or have additional questions regarding a Travelex protection plan, please contact the Travelex Customer Solutions Center.