Contact Social Security By Phone (2024)

FAQs

Contact Social Security By Phone? ›

You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month.

CONTACTING SOCIAL SECURITY

You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m., Monday through Friday. Wait times to speak to a representative are typically shorter early in the day (between 8 a.m. and 10 a.m. local time) or later in the afternoon (between 4 p.m. and 7 p.m. local time).

It had “an increasing number of service disruptions at the end of 2022,” according to a Social Security Administration inspector general's report in June. The independent watchdog found the disruptions “resulted in dropped calls, increased wait times and, in some instances, unavailable automated services.

For general Social Security inquiries, call us toll-free at 1-800-772-1213 or 1-800-325-0778 (TTY) between 7 a.m. and 7 p.m., Monday through Friday. If you have a problem or question, try our toll-free telephone number first.

(800) 772-1213

Social Security Administration / Customer service

Have you heard about the Social Security $16,728 yearly bonus? There's really no “bonus” that retirees can collect. The Social Security Administration (SSA) uses a specific formula based on your lifetime earnings to determine your benefit amount.

The easiest and most convenient way to apply for retirement benefits is by using our online application. You will need to create or log in to your personal my Social Security account.

You can call us at 1-800-772-1213 between 8:00 a.m. – 7:00 p.m. local time, Monday through Friday. Wait times to speak to a representative are typically shorter in the morning, later in the week, and later in the month.

If you cannot use our website, please call our National 800 Number or your local Social Security office. We can often help by phone and save you a trip to an office. Offices are busiest Mondays, the morning after a Federal holiday, and the first week of the month.

Once you have submitted your application for disability benefits, it generally takes 6 to 8 months for an initial decision. You can log in or create a personal my Social Security account to check the status of your pending application.

Where is the best place for Social Security advice? ›

Go online to SSA.gov.

Social Security tax FAQs

Social Security income can be taxable no matter how old you are. It all depends on whether your total combined income exceeds a certain level set for your filing status. You may have heard that Social Security income is not taxed after age 70; this is false.

The full retirement age is 66 if you were born from 1943 to 1954. The full retirement age increases gradually if you were born from 1955 to 1960 until it reaches 67. For anyone born 1960 or later, full retirement benefits are payable at age 67.

• If you become disabled before your full retirement age, you might qualify for Social Security disability benefits. You must have worked and paid Social Security taxes in five of the last 10 years.

Generally, we will call you if you: Have recently applied for a Social Security benefit. Are currently receiving payments and need to update your record. Have specifically requested a phone call from us.

While it is recommended to make an appointment before visiting a local Social Security office, they also accept walk-ins. It would be in your best interest to make an appointment to avoid a long wait.

If you need help or information concerning another Social Security matter unrelated to discrimination or unfair treatment by an ALJ, you may contact our Support Team by visiting https://secure.ssa.gov/emailus/. You may also call us toll-free at 1-800-772-1213 (TTY 1-800-325-0778) for assistance.

Currently, Social Security sends emails from no-reply@ssa.gov, subscription.service@subscriptions.ssa.gov, ThankYou@ssa.gov, DoNotReply@ssa.gov, and echosign.com. In a few instances, we use marketing firms to raise awareness of Social Security's online services, and this includes creating a my Social Security account.

Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.