Change your two-step verification method and settings (2024)

After you set up your security verification methods for your work or school account, you can update the related details.

Using the Security info page

If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from theSecurity infopage.

Note:If what you're seeing on your screen doesn't match what's being covered in this article, it means that your organization provides your own custom portal. For more information, contact your organization's Help desk.

To get to the Security info page

You can follow this link to open theAdditional security verificationpage.

Or you can get to theAdditional security verificationpage by following these steps:

  1. Sign into the Microsoft 365 portal (office.com).

  2. Select your avatarin the top right, then select View account.

  3. Under Security infoselectUpdate info.

Note:For information about using theApp passwordssection of theAdditional security verificationpage, seeManage app passwords for two-factor verification. App passwords should be used only for apps that don't support two-factor verification.

Add a new account to the Microsoft authenticator app

You can set up your work or school account on the Microsoft Authenticator app forAndroidoriOS.

Important:If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.

  1. Go to the Security info page using the steps above.

  2. Select Add sign-in method

  3. Select Choose a method and then Authenticator app.

    Follow the on-screen instructions, including using your mobile device to scan the QR code, and then selectNext. You'll be asked to approve a notification through the Microsoft Authenticator app, to verify your information.

  4. SelectSave.

Delete your account or device from the Microsoft Authenticator app

You can delete your account from the Microsoft Authenticator app, and you can delete your device from your work or school account. Typically you delete your device to permanently remove a lost, stolen, or old device from your account, and you delete your account to try to fix some connection issues or to address an account change, such as a new user name.

To delete your device from your work or school account

Go to theSecurity infopage, find the device you want to delete and select Delete.

To delete your account from the Microsoft Authenticator app

From the Microsoft Authenticator app, select the account you want to delete, then select Settings Change your two-step verification method and settings (1)and Remove account.

Turn on two-factor verification prompts on a trusted device

Depending on your organization's settings, you may see a check box that says "Don't ask again for n days" when you perform two-factor verification. If you've selected this option to stop two-factor verification prompts, and then you lose your device or your device is potentially compromised, you should have Microsoft 365 sign you out of all your devices to help protect your account. Unfortunately, you can't sign out of a specific device unless you have access to that device, so you need to sign out of all of them at once.

The next time you sign in you'll be prompted once again for your two-factor verification, as a safety measure.

Tip:Two-step verification is also known as multi-factor authentication. To learn more about it seeWhat is: Multifactor Authentication.

To sign out ofyour devices

From theAdditional security verificationpage, select Sign out everywhere. The next time you sign in on any device, you'll be prompted to perform two-factor verification.

Next steps

Change your two-step verification method and settings (2024)

FAQs

How do I edit two-step verification settings? ›

Turn off 2-Step Verification
  1. Open your device's Settings app and tap Google. Manage your Google Account.
  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
  4. Tap Turn off.
  5. Confirm by tapping Turn off.

How do I fix two-factor authentication on Facebook? ›

Troubleshoot login with two-factor authentication on Facebook
  1. Add a new mobile phone number to your account.
  2. Add a different authentication app to your account.
  3. Add a security key to your account.
  4. Turn off two-factor authentication from your Security and Login Settings.

How do I change my 2-step verification to another phone? ›

The old school way still works
  1. Install Authenticator on your new phone.
  2. On your computer, visit Google's two-step verification site and log in to your Google account. ...
  3. Click Change Phone in the Authenticator app section. ...
  4. Open the Authenticator app on your new phone and tap Begin > Scan barcode.
Dec 31, 2022

Why does Google keep asking for 2-step verification? ›

Without setting up 2-step verification, hackers could get into your account if they figured out your password. With 2-step verification enabled, they would need the password and physical control of your phone, your wallet or purse, or your actual computer.

How do I reset my 2 step authenticator? ›

Self-service to reset two-factor authentication
  1. Enter your email address and password.
  2. Follow the on-screen instructions. You will receive an email with a reset code. When you get the code, click the next arrow. ...
  3. Enter the code from the email, and proceed to log in once your code has been validated.

Can I disable 2 step verification? ›

First, open your device's Settings app, then head to Google, then Google Account. There, tap Security. You'll find a section labeled “2-Step Verification,” which may prompt you to sign into your Google account. There's a button there to “Turn off,” and you'll need to confirm your choice after tapping it.

How can I unlock my Facebook account without two-factor authentication? ›

How to Bypass Two-Factor Authentication on Facebook When Locked Out
  1. Log In Through a Recognized Device or Location. ...
  2. Provide an Email Address and Form of ID. ...
  3. Change Your Password.
Jan 19, 2023

How do I get my Facebook code if I can't log in? ›

Get security code for two-factor authentication to log into...
  1. You can use a six digit text message (SMS) code sent to your mobile phone.
  2. By tapping your security key on a compatible device.
  3. With a security code from a third party app you've associated with your Facebook account.

How do I log into Facebook without authentication code? ›

To sign in to Facebook without a code generator:
  1. Open Facebook and enter your email or phone number and password.
  2. Choose "Need Another Way to Confirm That It's You?"
  3. Select either "Text Me a Login Code" or "Call You With a Login Code."
May 24, 2023

How do I change my two-factor authentication from my phone to my email? ›

To switch from app to email 2FA

Verify your account using the verification code from your old device or by using a backup code. Click Account security from the drop-down menu under your name (in the top right of My Account) to open the Account security page. Click Change to email authentication or Change 2FA.

How do you recover a Google Account if you cannot get the two step verification because you don t have access to that phone no more? ›

Recover an account
  1. Sign in to your Google Admin console. ...
  2. In the Admin console, go to Menu Directory. ...
  3. Click the user you want in the list. ...
  4. Click Security.
  5. Click 2-step verification. ...
  6. Click Get Backup Verification Codes.
  7. Copy one of the verification codes.
  8. Send the backup code to the user in an IM or text message.

What is the alternative to Google 2-step verification? ›

Alternatives to Google Authenticator
  1. LastPass.
  2. Duo Security.
  3. Auth0.
  4. Microsoft Authenticator.
  5. SecurID.
  6. Ping Identity.
  7. Twilio Verify API.
  8. Azure Multi-Factor Authentication.

Why won't Google stop asking for verification? ›

Google might have marked your IP address as suspicious, which is why you are getting authentication request frequently. Changing your IP address might help as well. Most users have a dynamic IP address, which isn't hard to switch.

Why can't I turn off two-factor authentication on my Iphone? ›

If you're already using two-factor authentication with your Apple ID, you can't turn it off. If you updated to two-factor authentication inadvertently, you can turn it off within two weeks of enrollment. If you do, your account is less secure and you can't use features that require a higher level of security.

How do I verify my Apple ID if I can t receive my verification code? ›

Get a text or phone call

If you don't have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call. Click Didn't get a verification code on the sign in screen. Choose to have the code sent to your trusted phone number.

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