FAQs
How do I contact BigCommerce customer service? ›
why can i not get someone on the phone? If you need to speak to our Technical Support team, you can reach out to them 24/7 at 1-888-699-8911 or any of the international phone number listed at the bottom of our contact page.
Is BigCommerce better than Shopify? ›Both platforms are similarly priced, however, BigCommerce offers more built-in features while Shopify offers more than 8,000 paid and free third-party apps in its app store. Because BigCommerce is more feature-rich, those features are scalable, requiring a steeper learning curve.
Is BigCommerce a good company? ›BigCommerce was selected as a TrustRadius Top Rated Ecommerce Platform for having excellent customer satisfaction ratings, based purely on reviews from our merchants.
Why not use BigCommerce? ›While BigCommerce is a highly rated e-commerce platform, it's not the most suitable platform for every online store or business with an online store. While it does not require code, it's not particularly beginner friendly, and it does involve a learning curve.
How do I add live chat to BigCommerce? ›How do you set up a live chat on BigCommerce? To set up a live chat app on BigCommerce, visit the BigCommerce App Marketplace. Search for the live chat category or specific live chat apps, review the available options, and choose the one that best fits your needs.
What is the #1 ecommerce platform? ›Shopify is the leading platform for ecommerce. Its self-hosted software helps you sell everywhere your customers are, with features to handle all aspects of retail—from website design to fast shipping.
Does BigCommerce take a percentage of sales? ›Does BigCommerce have transaction fees? No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of plans or based on which payment processor you use.
Who is bigger than Shopify? ›The four Shopify biggest competitors are WooCommerce, Wix, SquareSpace, and Ecwid.
Can you use Square with BigCommerce? ›Easily expand your business with a beautiful online store powered by BigCommerce. Connect your Square account to accept online payments in different currencies, and ship orders domestically and internationally.
Where are BigCommerce servers located? ›Our servers are located in multiple IBM Bluemix data centers in Dallas, Texas, which is not expected to be greatly impacted by Hurricane Harvey.
How safe is BigCommerce? ›
Certified Tier 1 security and compliance.
We provide critical security and compliance for enterprise brands worldwide with an ever-growing list of Tier 1 certifications including ISO, SOC, PCI, FIPS, RH-ISAC, GDPR, and CCPA.
BigCommerce's pricing plan options include: Standard ($39/month), Plus ($105/month), Pro ($399/month) and Enterprise plans with pricing based on a customers online sales. ** Pro plan: Starting at $399/month for less than $400k in online sales, +$150/mo for each additional $200k in online sales.
How do I go live on BigCommerce? ›How can I go live with my website? You'll need to add your domain within BigCommerce under Server Settings > Domains. Then update the nameservers for your domain with your domain registrar to point to BigCommerce.
Where is BigCommerce headquarters? ›Our headquarters is set amongst trees and nature trails in the beautiful hills of Austin. We're located only miles from the live music capital of Texas that is downtown and just a few minutes from the leisure and sporting fun of Lake Travis.
How do I fulfill an order on BigCommerce? ›You package the order and purchase the appropriate shipping label. You then take the package to a shipping provider or schedule a pickup. In either case, you manually update the status to Awaiting Shipment, which indicates the order is ready to leave your point of origin.
Does BigCommerce take a cut? ›Does BigCommerce have transaction fees? No. We believe in fair, transparent, and predictable pricing. We do not charge transaction fees on top of plans or based on which payment processor you use.