B2B2C Digital Distribution | B2B2C Digital Insurance (2024)

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INSIGHTS

B2B2C Digital Distribution | B2B2C Digital Insurance (6)

B2B2C Digital Distribution is Not an Innovation

Nearly every week, we will see press releases going along the lines of "Insurer ABC partnered with digital player XYZ to unlock, through technology, a unique innovative distribution channel…". While some of those partnerships are truly innovative, it is important to remember that Airlines and Online Travel Agents have been distributing travel insurance products through API integrations over the last 20 years.
The travel insurance B2B2C distribution model is now a very efficient, mature and sizable market. Based on a limited industry benchmark including 100+ airlines, online travel agencies, cruises and train operators, we have assessed this market to be worth approximately USD 5-6B

Infographic: Travel Insurance B2B2C Airline Distribution.
We may have missed some platforms so do let us know here

What is in the Travel Insurance Partnership Database?

  • 100+ leading travel players (Airlines, OTA,Cruise, Train…)
  • 36 global and local insurers
  • Travel insurance integration displays
  • Integration type (opt-in, opt-out, forced choice)
  • Travel insurance premium forecast tool

access database

True Innovation is Actionable Data + Product Customisation + Partner Ecosystem Integration

The rise of digital powerhouses in all verticals (ecommerce, food delivery, ride share, chat, digital bank) unlock insurance distribution opportunities like never before. The sheer volume of data registered and analysed in real time by those businesses allows a much deeper understanding of consumers behaviours, expectations and risk profiles.

This new insight is exactly what Insurers need to leverage on in order to design tailor-made insurance products. These products should ideally be partner specific, relevant to the end consumer (at the moment of purchase) and distributed through seamless integrations in the partner ecosystem through multiple touch points.

B2B2C Digital Distribution: Key Success Factors

Build an Organization
Dedicated to Partnership:

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Insurers should have a specialized salesforce dedicated andaccountable for partnership establishment and management.These teams should cover targeted markets and their specific requirements, understand potential partners' needs and expectations, and feed a pipeline of potential deals. This capability also includes managing efficiently coordinated commercial efforts, most of the time at a regional and global level.

Leverage technology that integrates seamlessly:

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Automation is key in B2B2C digital distribution partnershipsand this can be achieved by integrating with the IT systems and operations of the partner. This could include developing turnkey tools for the partner's salesforce (agent portals, white label), or deploying APIs and plug and play solutions to integrate directly into the partner'senvironment.
see more about Ancileo services.

Seamless customer experience:

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Good partnerships are measured by the ability to provideseamless customer experiences. Insurers therefore need to adapt the customer journey to the nature of the business in order to maximise conversion. This requires an in-depth understanding of the nature of the partner's customers and products in order to devise the appropriate customer experience.

Tailor-made products at lightning speed:

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In most cases insurance is only an add-on to the partner'score product. Each partner will require their own version thatis localized to consumer expectations. Insurers should be ableto rapidly generate new products for new partners.Additionally, underwriters need to be able to adapt productcharacteristics to each partner's requirements globally. This notonly requires strong pricing and underwriting capabilities, butalso flexible IT systems that allow for speedy tailoring ofproduct components with a rapid time to market.

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They Walk The Talk

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Remi Grenier

Allianz Partners
President & CEO

"At Allianz Partners, we are undertaking a profound transformation which will enable us to better anticipate the constntly evolving needs of our customers and to understand the next generations' solutions in a transversal organization. This year's results validate our ambition to build an agile, fast and efficient partnership with our clients"

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Allianz Partners announced in 2017 that its travel insurance business unit experienced an exceptional growth in America and Europe. They reported an increase of 22% to reach €2.024 billion in revenue. This performance was credited to major partnerships across the globe:

  • Priceline.com in Americas
  • VISA in Europe
  • Westpac Bank in the Asia-Pacific region.

View Allianz's Partners

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AXA Partners is a unit dedicated to developing the partnership business of AXA globally. It combines two existing business entities in charge of global partnerships: AXA Assistance and AXA Creditor (including the newly acquired business of Genworth Lifestyle Protection Insurance). These business units generated approximately €3 BN in revenue in 2014.4

View AXA's Partners

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Guillaume Borie

AXA Partners
Chief Group innovationOfficer

"AXA Partners is expected to play a key role in the design and deployment of insurance and associated services required to strengthen the role of insurers. We are in fact preparing to accelerate the implementation of the AXA strategy that consists in going from 'payer to partner', as we deploy our innovative solutions to the largest number, and mainly in the sector of healthcare, mobility, the collaborative economy, and in support of our SME clients."

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Wayne Xu

Zhong An
Chief Operating Officer

"We have a dual engine strategy with our business … without the technology, we wouldn't be able to have all of this — dynamic pricing, product approach. Without the actual business of insurance, our system wouldn't be so convincing."

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Ping An, Tencent and Alibaba co-launched Zhong An, China's first online insurance company. Aimed at reshaping traditional insurance, Zhong An uses an online model that is based on lower operating and distribution costs. This coupled with big data and analytics support helps make the internet ecosystem more desirable.

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The Pure B2B2C Player: Zhong An and Its 300 Ecosystem Partners
Sources:

Oliver Wyman: Insurance Inside – The new Era of B2B2C insurance

CB Insights: Zhong An Teardown

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B2B2C Digital Distribution | B2B2C Digital Insurance (2024)

FAQs

What is B2B2C in insurance? ›

The B2B2C insurance market refers to a business model in the insurance industry where insurance companies sell their products and services to businesses (B2B) who then offer those insurance products to their customers (B2C).

What are the pros and cons of B2B2C? ›

Advantages of B2B2C include increased revenue and customer convenience. Potential disadvantages include lower profit margins and reduced control over the customer relationship and the customer experience.

How does B2B2C work? ›

With B2B2C models, businesses partner with other companies to reach new customers. Manufacturers sell a consumer product to retailers, who in turn sell that product to consumers.

What is the difference between B2C and B2B2C? ›

To summarise. To sum up, B2B is about businesses selling to businesses and B2C is about businesses selling to consumers. B2B2C, then, blends these two frameworks together, forming a new business model where businesses collaborate with other businesses to sell a product or service directly to the consumer.

Is insurance sales B2B or B2C? ›

Depending on the type of insurance you sell, you may be in a B2B (Business to Business) or a B2C (Business to Consumer) market. These two are fundamentally different in some ways—but similar in others. Here's a look at things to keep in mind when selling to a B2B and B2C market. Informative content works for both.

What does vectored mean in insurance? ›

If an insurance agent owes money to an insurance company that they wrote business for and when asked for the money and the agent doesn't pay it they can be Vectored. Once Vectored the agent probably won't be able to get appointed by other insurance companies and may be termed by the company that holds the debt.

What is B2B2C examples? ›

In a B2B2C model, the company in the middle sells a service to businesses and products to consumers. For example, an online retailer like Amazon sells its ecommerce store hosting to other businesses and its quick delivery services to the customers who purchase through their marketplace.

What are the different types of B2B2C? ›

B2B2C means Business to Business to Consumer. There are two models: A two pointed sale, one to businesses and one to consumers. Selling to businesses that will then be selling to consumers.

Is PayPal a B2B2C? ›

PayPal is most often associated with B2C eCommerce, but it can also be very functional for B2B eCommerce companies.

Is Google a B2B2C? ›

The distributor dependence gradually decreases as a B2B2C ecommerce platform provides the platform to grow market share directly with your end users. Google is an example of such model.

Is B2B2C a dropshipping? ›

E-commerce Dropshipping Stores

One of the most common examples of a B2B2C model is a dropshipping business. This model involves setting up an e-commerce website where your business sells the products of your suppliers directly to your consumers, but your suppliers fulfil the orders.

What is the difference between B2B2C and D2C? ›

B2B B2C D2C refers to sales models where companies sell products/services. B2B: business to business, B2C: business to customer, D2C: direct to consumers, bypassing retail channels and building direct relationships.

Is shopify a B2B2C? ›

Good examples of eCommerce companies using a B2B2C model are: Amazon. Alibaba. Shopify.

What type of e commerce is B2B2C? ›

B2B2C ecommerce businesses, on the other hand, have a direct relationship with both the intermediary and the consumer. In this type of business model, businesses sell products and services to consumers through an intermediary, but they don't rely on the intermediary to reach their target market.

What does NIAC mean in insurance? ›

The National Association of Insurance Commissioners (NAIC) is the U.S. standard-setting and regulatory support organization created and governed by the chief insurance regulators from the 50 states, the District of Columbia, and five U.S. territories.

What is a B2B insurance company? ›

B2B insurance differs from traditional B2C marketing in that it caters to business-to-business relationships rather than business-to-consumer interactions. The goal of B2B insurance marketing is to attract, engage, and convert other businesses into customers or clients.

What is NFIB insurance? ›

Increase access to and affordability of coverage through private sector initiatives. Organization Description: NFIB is an advocacy organization representing small and independent businesses.

What is affinity marketing in insurance? ›

White Label Insurance and Affinity Insurance Explained

An affinity partnership—sometimes called affinity marketing, or click-through affinity—is formed between two businesses when one business provides goods or services and the other promotes them for a certain payment per click.

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