Atomic Wallet Knowledge Base | Atomic Wallet Support (2024)

FAQs

Why is Atomic Wallet not working? ›

Connection issues

Most likely, there is a connection issue. Atomic Wallet connects directly to blockchain nodes to create a transaction. Sometimes, this connection can be unstable or blocked due to various reasons such as CloudFlare blocks or Internet speed instability.

Concerns regarding security vulnerabilities

Atomic Wallet was the target of a hacking attack in June 2023. The attack affected at least 5,500 accounts on the platform and caused over $100 million in losses.

Atomic Wallet allows users to safely store, send, and receive cryptocurrencies. It is considered one of the best non-custodial wallets for diversified portfolios.

“Apple decided to remove the app because the wallet uses 3rd party for exchange,” an Atomic Wallet spokesperson said last December. “We are working on that. We will make an announcement once the app goes back live on App Store.” As of March 2022, Atomic Wallet is yet to make a return to the iOS store.

Early Saturday morning, the team behind Atomic, a non-custodial crypto wallet, announced that some users were compromised and lost the funds from their wallets.

Your assets are stored on the blockchain.

Since Atomic Wallet is just an intermediary between you and the blockchain, your coins aren't stored by us. You're free to export your private keys anytime, and your funds wouldn't be put at any risk if our company was to close down.

Atomic Wallet is a cryptocurrency wallet that was founded in 2017 and headquartered in Tallinn, Estonia.

No, as of 2024, Atomic Wallet does not automatically deduct taxes from crypto trades. However, Atomic Wallet might still report your crypto transactions to your country's tax authority, like the IRS or HMRC.

Does Atomic Wallet use email? ›

The only email address that we can contact you from is support@atomicwallet.io.

Atomic Wallet is headquartered in Tallinn, Tornimäe 5, Estonia, and has 2 office locations.

WalletConnect is an open protocol you can use to connect your mobile Atomic Wallet to any desktop app. You may connect to any Ethereum DeFi or Binance DEX.

Go to GooglePlay or AppStore (depending on the platform you're using); Find Atomic Wallet; Tap 'Update'; The app will update and you'll be able to use the newest version!

Atomic Wallet provides solid security features, and it doesn't store any user passwords, data, or seed phrases on its servers. All that information is stored on your device where you've installed Atomic Wallet. If you keep your seed phrase safe and password safe, then your crypto will be secure.

USD deposited via ACH is available for trading instantly, but it cannot be withdrawn from your account for 7 days, nor can the equivalent value of any assets into which you exchanged the USD that you deposited via ACH. After the holding period expires, you will be able to withdraw the funds.