ATM FAQs Heading
ATM FAQs
ATM Frequenty Ask Questions Information
Why NSBL Visa Debit Card?
- Easy Payment
- Convenient
- Emergency use
- Easy for travelers
- Cheapest and the Best for use in India where you can get unmatched access in more than 32000 ATMs.
- Moving together with technology
- Competitive issuance fee and cash withdrawal charges
What type of cards does Nepal SBI Bank issue?
We issue normal VISA Debit Card (valid only in Nepal and India), NSBL Insta Card (valid only in Nepal and India) and USD VISA International Debit Card (Vishwa Yatra Card).
How to avail NSBL DEBIT Card?
To subscribe for NSBL DEBIT CARDS, our account holders can visit any of our branches and submit the duly filled card application form, along with one passport size photo. The bank reserves the right to accept or reject any application. Card application forms are available at all our branches.
How long will it take to avail the card facility once the application has been submitted to the respective branch?
A normal domestic Visa Debit Card takes about 25 days to get delivered.
Whereas NSBL Insta Card facility can be availed instantly.
How long is the card valid for usage?
Shall I get a renewed card against the expired one?
Upon the expiry of your card, you can get a renewed card.
Can I close the card on my wish?
Card can be closed anytime as per the wish of the customer.
Is there any difference between normal Visa Debit Card and NSBL Insta Card?
Technically there is no difference between the two cards. The only difference is that a normal domestic Visa Debit Card will have customer’s name printed on it while NSBL Insta Card does not have this personalized service.
Where can the cards be used?
Both NSBL Visa Debit Card and NSBL Insta Card can be used in Nepal & India at ATM Terminals, POS Machines or ECOM payment at websites verified by Visa.
How much charge I have to pay for new card?
For the first time, you have to pay just Rs. 1000*/- for normal Card which will be valid for 5 years. (* subject to change as per account scheme). Please check the updated schedule of charges for the latest charge structure.
What if the card gets lost or stolen?
Please inform nearest Nepal SBI branch to block the card immediately. However, you must send a written application also at the earliest. Please note that you are fully liable for the transactions processed up to the time NSBL is notified of the lost/stolen card. The Bank will issue the replacement of the lost/stolen card upon your written request with applicable charges. However, you cannot get replacement card for Bharat Yatra Card.
Customers can contact directly our call centre at Kathmandu at the following numbers to block the card:
- Toll Free Number: 16600120012 (No charge while calling from Nepal Telecom numbers)
- +977 1 5970333 (Other service providers in Nepal and abroad)
You can also send email request to block your card at: support@nsbl.com.np / atm@nsbl.com.np or through our official Facebook page: facebook.com/NepalSBIOfficial
Is there any charges on lost card?
The customer should pay NPR 100.00 for lost card.
If PIN forgotten, can I get new PIN immediately?
A new PIN will be generated and it takes around 25 days to get new PIN. But you have to submit written application to the branch where you have applied for card.
-Further customer can generate new re PIN instantly from NSBL internet Banking Facility. Click here for detailed steps to generate PIN using Internet Banking.
Is there any charges for Re-pin generation?
NPR 100 should be paid to re-generate the pin. But if you generate the PIN using internet banking, no charge is deducted.
If card trapped in ATM, how can I get my card?
You have to contact to the ATM linked branch on the same day with valid identity card. Bank has right to reject the request if the document got suspected or user could not provided the ID.
What is the withdrawal limit?
The Limits for ATM Card at ATM/POS as per Gregorian Calendar are as below:
AT ATM TERMINALS | ||||
S. No. | Withdrawal Limit | In Nepal (NPR) | In India (INR) | Abroad (USD) for VYC |
i. | Per Instance | NPR 20,000 | ₹10,000 | $245 |
ii. | Per Day | NPR 40,000 | ₹15,000 | $1000 |
iii. | Per Month | NPR 4,00,000 | ₹1,00,000 | No limit |
AT POS TERMINALS | ||||
S. No. | Usage Limit | In Nepal (NPR) | In India (INR) | Abroad (USD) for VYC |
i. | Per Instance | NPR 1,00,000 | ₹62,500 | $500 |
ii. | Per Day | NPR 1,00,000 | ₹62,500 | $500 |
iii. | Per Month | No Limit | ₹1,00,000 | No Limit |
Note: No Monthly POS Limit has been set on hotels, hospitals & Pharmacies in India. However, Daily limit is ₹62,500. If the card will be used on petrol station at India, the acquirer may levy extra charge) | ||||
How much charge to be paid in each withdrawal?
Charges for ATM/E-Com are detailed as below:
Details | Commission/Charges |
Debit Card - Issuance | Standard Commission: NPR 1,500/- lump sum USD 10 for Dollar Card (Vishwa Yatra Card) |
DEBIT CARD RE-PIN | NPR 100/- per instances |
DEBIT CARD Hot-listing lost card | NPR 100/- |
E Banking registration | Nil |
Withdrawal | ||
S. No. | Description | Access Fee (per transaction) |
i. | NSBL ATM Cards on other Bank’s ATM within Nepal | NPR 15 per transaction |
ii. | NSBL Cards on SBIG ATMs in India | NPR 200 per transaction |
iii. | NSBL Cards on Non-SBIG ATMs in India | NPR 400 per Transaction (Additional access fees might be levied by Acquirer Bank). |
iv. | VYC Cards on ATMs abroad | $5 per Transaction |
Balance Enquiry | ||
i. | NSBL ATM Cards on another Bank’s ATM within Nepal | NPR 50 per transaction. |
ii. | NSBL Cards on SBIG ATMs in India | NPR 20 per transaction. |
iii. | NSBL Cards on Non-SBIG ATMs in India | NPR 50 per transaction. |
iv. | VYC Cards on ATMs abroad | $ 1 |
E-Com Merchants at | Fees |
Nepal | No Charge |
India | 0.5% of Transaction Amount or NPR 50, whichever is higher. |
Can I use my NSBL debit card to make E-commerce (online) transactions? How can I enable this feature? Is there any charges associated with it?
NSBL debit cards can now make online transactions in NPR and INR on websites verified by visa (VBV).
All the debit cards come enabled for online transaction. However, customers need to update their mobile number in CRM portal by visiting nearest branch. This is required to receive one time password (OTP) to authorize the ecommerce transaction.
There will be no charge for ecommerce transactions in Nepal based ecommerce sites.
For Indian ecommerce site, the charge is 0.5% of Transaction Amount or NPR 50, whichever is higher.
Can a customer get a card linked with his/her Overdraft Account?
There is no such provision.
Can a joint account holder get NSBL Visa Card?
Yes, but only one of the account holder will get NSBL Visa Card.
I missed to collect cash from the ATM or I tried to withdraw cash from the ATM but machine did not dispense cash where as my account has been debited. In such case what should I do to get my money back?
We require your written complaint. On the basis of your complaint, we will process for it and your account will be credited after we receive chargeback/reimbursem*nt from the concerned bank (ATM). For this we require following details along with your complaint letter:
1.Your card No.
2. Your account No.
3. Your Name
4. Transaction amount
5. Transaction date
6. Transaction no. (Retrieval Reference No.)
7. Bank Name
8. ATM ID
9. Transaction slips receipt from the ATM
However, if the transaction is done on NSBL ATMs using NSBL Cards, the dispute will be settled by the branch itself after reconciliation and cash verification
Can I use International Cards in Nepal SBI ATM?
Yes, you may use any international card issued by VISA or MasterCard in Nepal SBI ATMs. The transaction limits and charges for International cards are as follows:
Access fee per withdrawal : NPR 500.00
Limit per transaction : NPR 20,000.00
What do the response codes in the ATM transaction slip mean?
Those are the codes that denote the nature of your transaction. The codes specify whether you were able to successfully complete your transaction or any other error occurred. For a complete list of resp codes and their meaning, read more.
Can I use RUPAY cards issued by Indian banks?
- Yes, all our ATM and POS terminals accepts RUPAY Cards issued by Indian Banks.
- Our POS terminals accepts both domestic and international RUPAY cards whereas the ATM terminal accepts only international transaction enabled RUPAY cards for cash withdrawal.
- Keep your ATM card and PIN safe. Memorize your PIN and don't share it with anyone.
- For safety reasons change ATM Pin from time to time.
- Count cash received from ATM machine before leaving the ATM location.
- Cash once dispensed will not be taken back by ATM.
- In case of discrepancy immediately contact your Card issuing bank.
- Don't ask help from anyone other than bank's guard/ staff if you have any confusion regarding operation of the ATM.
- Do not leave ATM Booth before your transaction is completed.
- If you lose your card, report to the Bank immediately to block the same.
Contact details
(If you have any queries regarding our Card services, please do write to us.)
Email ID: atm@nsbl.com.np
Ph. No.: +977 1 4523375
Website:nsbl.statebank
