Amazon Holding Seller Funds - Amazon Sellers' Lawyer (2024)

Amazon Holding Seller Funds & Inventory

A suspended account brings an Amazon seller’s entire business down.

Amazon Holding Seller Funds - Amazon Sellers' Lawyer (1)

“Your Amazon selling privileges have been removed. To sell on Amazon.com, please provide a detailed plan of action on how you will address these issues.”

Being barred from selling on Amazon is detrimental enough – but to top it off, Amazon will refuse to release your funds while your account is suspended. Regardless of the transaction in question or issue that brought on the suspension, Amazon will holdallof the funds in your seller account balance.

Is this fair? Absolutely not.

Of course, Amazon wants to maintain flawless customer service for all of their customers – their core principles state this explicitly. But what about the sellers? Running an ecommerce business should not be a constant risk – but when you sell on Amazon, that’s exactly what it is.

Merchants Seea Rise inAmazon Holding Seller Funds

Maybe you signed up for an Amazon seller account with the goal of launching your dream business through the platform, or maybe you just wanted to try your luck at making some money online by selling a few unwanted items. Either way, Amazon holding seller funds is probably not an issue that came to mind.

When you make a sale, the money is yours, right?
Unfortunately with Amazon, that’s not always the case.

A rising trend in Amazon holding seller funds has many sellers concerned – with any issues that come up on your account, warranted or not, Amazon’s policies state that your funds can be held for up to 90 days. When an online merchant’s money is withheld for three months, other aspects of the business are put on hold with it. This includes the ability to purchase new inventory, make other business investments, and keep the company up and running properly.

What if my money is being held even after I’ve submitted an appeal?

If Amazon is withholding your money and refusing to release it after your plans of action and your appeals, you have every right to take Amazon to arbitration.

If the amount that Amazon is refusing to release to you is up to $10,000 and you are successful at arbitration, Amazon is obligated to pay the costs. If the amount Amazon is refusing to release to you is over $10,000 but up to $75,000, you can use the American Arbitration Association’s expedited arbitration system.

If you hire us to represent you in that matter, we can also provide you with flat fees so that you will know exactly what it will cost to seek an order directing Amazon to release your money. Expedited arbitrations can be completed within 60 days of filing. The rules in expedite arbitrations state that you are entitled to your hearing within 30 days of the arbitrator being appointed to your case.

If Amazon is refusing to release your money to you, you are not impotent. Amazon does not have the final decision-making power. We can stand with you, we can help you stand up for yourself.

The Seattle Attorney General’s office receives hundreds of complaints against Amazon, with most of them coming from merchants alleging issues of Amazon holding seller funds arbitrarily. With no valid explanation as to why the funds are being held and no true platform to express their arguments, sellers are undoubtedly receiving the short end of the stick when it comes to disbursem*nts.

What’s more, it is near impossible for online merchants to go up against Amazon. The platform’s power increases daily as they enter new markets including food and grocery, custom designs, and handmade products, and it is becoming clear that online merchants on other platforms don’t stand a chance. Along with unmatched prices for every product available, Amazon has now ventured into selling services and even lending options for sellers. How can you beat that?

It is a difficult choice for every ecommerce entrepreneur, without a doubt. One route is to reach Amazon success, only to have the all-too-common issue of Amazon holding seller funds from you without warning. The other route is to try and fight against Amazon with your own website sales or selling on other platforms, which is a war that will not end in favor of anyone except Amazon at this point in time.

If you have funds being held by Amazon, call our law firm for a free consultation: 1-877-9-SELLER.

GET HELP NOW: The law firm of Rosenbaum Famularo, PC is required by law to assure you 100% confidentiality. We protect your privacy under the Attorney-Client Privilege.

On November 29, 2018 / Arbitration, Legal, Seller Tips, Suspension
Amazon Holding Seller Funds - Amazon Sellers' Lawyer (2024)

FAQs

Why is Amazon seller holding my money? ›

Amazon holds sellers' money to cover financial liabilities arising from customer disputes, i.e., chargebacks and Amazon Pay A-to-z Guarantee claims. This is officially called the Amazon Pay Reserve Policy.

How to sue Amazon as a seller? ›

For Amazon sellers, arbitration is often the only option for resolving disputes. This is due to Amazon's Business Solutions Agreement, which stipulates that sellers must enter into binding arbitration instead of proceeding to court litigation.

How long can Amazon hold funds? ›

Amazon holding funds for 90 days

Amazon's 90-day fund holding policy is a protection measure for both buyers and Amazon. To increase the likelihood of getting their money faster, sellers should focus on providing great customer service, following rules, and meeting performance targets.

Does Amazon hold funds for new sellers? ›

After you complete registration and start transacting, you're placed in Reserve Tier I. For Reserve Tier I, 100% of the funds received for processed transactions are held in reserve for seven days after the transaction processing date, before being automatically disbursed to your bank account.

Why is Amazon not taking my money out? ›

To determine why your payment was declined, consider the following, and, if necessary, contact your bank for more information: Have you exceeded your credit limit? Did you enter your credit card number, credit card expiration date, billing address, and phone number correctly in Your Account?

What to do if Amazon took your money? ›

File a claim about a transaction
  1. Go to your Account Activity, and then sign in.
  2. On the Account Activity page, find the appropriate order or transaction, and then click Details.
  3. On the View Order Details page, click File/View Claim.
  4. Enter information about the transaction as prompted.

Can you sue Amazon for not refunding money? ›

A: You could initiate a small claims case, but you will need to pay the filing fee (typically around $150), and then serve Amazon with a copy of the Complaint. They probably have a registered agent for service of process you can find on the California Secretary of State website.

Can Amazon sellers be sued? ›

Sellers Sued in Court: This is where brands sue sellers for selling counterfeit goods (usually dozens or hundreds at a time) and the brands get temporary restraining orders that freeze sellers' accounts, money, and inventory. In these cases, we rep the sellers and negotiate resolutions or defend them in court.

Will Amazon refund me if the seller won t? ›

The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase.

How do I get my Amazon account out of hold? ›

To regain access to your Amazon account:
  1. Check your email or text messages for an “Account on hold” notification from Amazon.
  2. Sign in to your Amazon account.
  3. Complete the form and include necessary attachments.

How long does Amazon take to unhold account? ›

For example, if your account is on hold due to suspicious activity, you may be asked to provide additional information about your recent orders or activities. Once you've submitted all the necessary documentation, Amazon will review your case and decide within 3-5 business days.

How long does Amazon hold funds after suspension? ›

In most cases, if you are suspended due to a policy violation or customer complaint, Amazon may hold your funds for up to 90 days to cover any potential refunds or chargebacks. After that time, the remaining funds will be released to you, provided there are no outstanding issues or disputes.

How long does Amazon take to pay sellers? ›

How Long Does It Take for Amazon to Pay Its Sellers? While payments are typically released bi-weekly, it can take up to five business days to receive the payment in your bank account after Amazon remits it.

How often does Amazon pay sellers? ›

Amazon's Payout Cycle and How it Works

For most sellers, Amazon issues payouts every two weeks. Each payment includes proceeds from 14 days of orders (minus Amazon's fees) that were successfully delivered to your customers at least seven days ago.

What percentage of money does Amazon take from sellers? ›

Amazon deducts these fees directly from your sales earnings before payouts every 14 days. Sale-related fees range from 8% to 45% of each product's selling price, with the average seller paying about 15%. Account fees range from 99 cents per item sold to $39.99 per month.

How can I file a claim against Amazon? ›

Sign in using your Amazon credentials. On the Amazon Pay Activity page, find the corresponding order or transaction, and then click Details. Choose File an A-to-Z Guarantee Claim from the dropdown menu, and then select a reason from the list and enter a description of your problem in the text box. Click File claim.

Does Amazon have any lawsuits against them? ›

SEATTLE — A lawsuit filed Tuesday accuses Amazon of violating the Washington Consumer Protection Act for charging Prime subscribers an additional $2.99 fee for commercial-free viewing of Amazon Prime Video. The class action complaint was filed in federal court for the Western District of Washington.

Can you sue Amazon for emotional distress? ›

Yes, you have grounds to file a lawsuit against Amazon if you've experienced emotional distress due to workplace negligence.

Can you sue Amazon for bad product? ›

A claim is typically considered valid if the product purchased through Amazon directly caused property damage or physical injury due to its defective nature. Criteria for a valid claim include proof of purchase, evidence of the defect, and documentation of the damage or personal injury caused by the product.

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