Am I eligible for a refund? (2024)

FAQs

What should I say to get a refund? ›

I'm disappointed with this experience and am hoping we can find a resolution. I would like to request a refund for the amount paid. Thank you for your understanding.

Aim for a polite, respectful, and positive tone in your letter. Specify key details like the product name, order number, and item price. Explain why you're returning the item in a clear, direct way. Note if you want a refund, replacement, or some other kind of compensation.

Be clear about what you want. Say if you want a full refund, an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. Explain why you want that result. Sellers are often more willing to offer a store credit than a refund.

We will refund your delivery costs if the items arrive later than 12 noon. We guarantee to refund your money if you're not delighted with your purchase. If someone refunds your money, they return what you have paid them. We will gladly collect the item back for free and give you a refund.

Be Empathetic: Let the customer know you understand their frustration and are there to help. Review the Case: Look into their specific situation to offer a fair and informed response. Be Clear and Concise: Explain your refund policy clearly and outline the next steps.

Try to gradually escalate pressure in your tone, language and body language. In order to achieve this, you have to be deliberately relaxed in the beginning. Breathe and be cordial. State what your expectations were before work began and clearly explain where they fell short.

You're much more likely to get a refund if you return an item within 30 days. After that, you're more likely to get a repair, replacement or partial refund. Ask the store to note on the receipt if you're buying an item as a gift. Ideally, this should be on the part of the receipt that the store keeps.

You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

What do I do if a company won't refund me? ›

Try to contact the trader

If you can't contact the trader or they won't help, you can then ask your card provider or PayPal. If you paid through a Buy Now Pay Later provider, you should check their website to see if they can help.

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

Dear [company/customer service], I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the service did not meet the described specifications”].

4. Ask them to help you out. You were able to help them out when they needed it, now's their chance to return the favor. If you have needed the money back for something, ask them to help you out by paying you back the debt they owe.