AirAsia (2024)

FAQs

Is AirAsia a good airline? ›

AirAsia is one of the most popular budget airlines in Southeast Asia — and for good reason. In 2022, some 25 million passengers flew the airline to over 160 destinations, including London, Mumbai, and Zagreb in Croatia. The Malaysia-based airline is certified by Skytrax as a three-star low-cost airline.

Weaknesses  Air Asia faltering in markets outside Malaysia.  AirAsia has limited service resource due to the low fare of the tickets.  AirAsia's service perspective has often receive complaints from its consumers.  AirAsia does not have their own maintenance, overhaul facility and repair.

Yes! You may book and manage your AirAsia flights on the official app, AirAsia MOVE (formerly known as AirAsia Superapp), or on the official airasia.com website. And of course, there are also over 700 other airlines available on the AirAsia MOVE app to connect you to more places across the globe!

The AirAsia Group's business model rests on a low fare philosophy that emphasizes streamlined, simple and efficient operations. AirAsia implemented a few key strategies to achieve this, such as: high aircraft utilization, low fares, no frills and a direct flight network.

Geoffrey Thomas Editor-in-Chief AirlineRatings.com commented: “The AirAsia Group including AirAsia X and Thai AirAsia X has an excellent safety record and has continued to pass all the major safety audits over many years. The AirAsia Group's dedication and focus to safety is to be well commended.”

AirAsia is stepping up all precautionary measures on the ground and in the air to ensure the safety and wellbeing of our guests and staff. All guests are required to wear their own face masks in order to be permitted to travel.

AirAsia India was poised to take on fierce competitors in the low-cost segment, such as IndiGo, Go Air and SpiceJet. But despite a market of nearly 1.4 billion people, most airlines in India have suffered heavy losses due to high fuel costs, discounted fares and a weak rupee.

This clearly shows that the main reason for choosing AirAsia is cheaper ticket prices. AirAsia also provides ticket promotions to travel domestically as well as overseas. The tagline "Everyone can fly" is the best description of success AirAsia. The second is the low cost of AirAsia with 32.2%.

AirAsia was launched in 2001 with the dream of making flying possible for everyone. Since then, AirAsia has swiftly risen to become the world's best low-cost airline and has never been more proud to call itself “Truly ASEAN”.

AirAsia Group, including medium haul affiliate airlines AirAsia X and Thai AirAsia X, has been once again confirmed as one of the safest low-cost carriers in the world for 2024 in the annual AirlineRatings.com rankings.

Is AirAsia closing? ›

In December 2022, after the entire shares of AirAsia India was acquired by Tata Sons, the airline was renamed AIX Connect ahead of its merger with Air India Express. The AirAsia India brand was retired on 31 October 2023, and the airline now operates flights for Air India Express.

You can submit your refund request by clicking on the “Chat with Bo ” icon or the chat bubble located at the bottom right of the Customer Support page. If you are using the AirAsia MOVE, simply launch the app, click on the chat bubble, and then click on “Ask Bo”.

Air Asia has two core competitiveness points: it has lower fares compared to other airlines and has auto baggage facilities to make it easier for passengers without having to long queue . Even during the COVID-19 pandemic, AirAsia was still able to sell travel tickets at low prices.

Air Asia's main target are workers and earners who earns low salary. Apart from workers, students that haven't start earning are also Air Asia's targeted audience.

To be the largest low cost airline in Asia and serving the 3 billion people who are currently underserved with poor connectivity and high fares.

Bangkok, 8 January 2024 - Thai AirAsia (FD) has maintained its position as “Most On-Time Airline in Thailand” with an On-Time Arrival rate of 82.52%, which also gave it a Top 3 position among all airlines in Asia Pacific and 7th among global low-cost carriers, according to the On-Time Performance Review 2023 of leading ...

Malaysia Airlines: Full-service, pricier, wider network, known for comfort and amenities. AirAsia: Budget, bare-bones, extensive regional routes, popular for value-conscious travelers.

Capital A Berhad (MYX: 5099), operating as AirAsia (stylized as airasia), is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia.