About the service fee | Help (2024)

The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees paid by the guest.

This fee helps cover the cost of secure transactions, product development, and 24/7 customer service. Additionally, when a guest pays through our site, they are eligible for theBook with Confidence Guarantee.

Note:The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the servicefee. A value-added tax is charged ontop ofthe service fee, ifrequired by local regulations.

Service fee refunds
Hostscan’tdiscount or waive the service fee. Ifareservation is within the windowfora 100% refundas per the property's cancellation policy, the service feeisautomaticallyrefunded when the cancellation is confirmed.

About the service fee | Help (2024)
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