How to change servers using ExpressVPN.
If you need an international server to unblock Netflix, try a different server or city within the country you’re targeting. If your VPN isn’t working with Netflix, changing servers is usually the most effective solution, too.
Change Your VPN Protocol
VPN protocols are the rules used to create an encrypted tunnel between your device and the VPN server. Some VPN services let you choose from a wide range of protocols, while others don’t let you choose at all.
High-quality VPN services will offer a reliable and secure VPN protocol by default. However, changing protocols can make your connection more reliable and prevent disconnections in the future.
If you’re experiencing connection problems, here’s the recommended order of protocols to try, where available:
- OpenVPN TCP – OpenVPN is the leading VPN protocol for speed and security, and TCP increases its reliability.
- WireGuard – This is a modern protocol that is supported by many top-rated VPNs. WireGuard is better than OpenVPN for mobile devices because it can switch between networks without breaking the VPN tunnel.
- Lightway TCP or UDP – This is ExpressVPN’s own proprietary connection protocol.
- IKEv2/IPSec – This protocol is often used on mobile VPN apps, because it is good at switching between WiFi and mobile data without disconnecting.
- L2TP/IPsec – this is based on UDP.
UDP and TCP are the two most common types of protocol used to send data over the internet. Generally speaking, UDP is faster, but TCP is more reliable because it has error-checking built in.
If you have the option, we recommend switching to TCP to fix an unreliable VPN connection.
Change Your DNS Settings
VPN providers often operate their own DNS servers to stop your ISP seeing your DNS requests. These servers are responsible for converting a website’s domain name into an IP address.
If your VPN gives you the option to use custom DNS servers, you can try changing them to see if it increases your VPN stability. However, changing your DNS servers may offer weaker security than using your VPN’s default configuration.
Enable Obfuscation or Stealth Mode
If you are in a country with a heavily-regulated internet, VPN traffic may be blocked or even outlawed. It’s easy for a censor or state firewall to spot and block VPN traffic, which will result in a disconnection.
Some VPNs have built-in features to disguise VPN traffic, called “obfuscation” or “stealth mode”. This stops censors from identifying your traffic as belonging to a VPN, which reduces the chance it will be blocked.
IVPN’s obfuscation feature is found in the connection settings menu.
To stop your VPN disconnecting in China, Russia, or other censored countries, enable your VPN’s obfuscation feature, or upgrade to a VPN that works in China.
Disable the Multi-Hop Feature
Also known as ‘double VPN’, Multi-Hop is an advanced security feature that routes your VPN traffic through two different servers. This can offer some privacy and security benefits, but they usually come at the expense of speed and reliability.
Double VPN is unlikely to be enabled by default. We recommend enabling it only if you are handling highly sensitive information or you face the risk of targeted attacks.
For most users, a standard VPN connection is enough for improved security and privacy, and enabling this feature may be the reason your VPN keeps disconnecting.
Disable Trusted Networks
Some VPNs include a ‘Trusted Networks’ feature that automatically disconnects the VPN when you’re using a network you have labeled as safe.
Your VPN will disconnect when you are using a trusted network.
If you forget you have this feature enabled and you move within range of a trusted network, your VPN will disconnect unexpectedly.
You can disable Trusted Networks in the settings menu on your VPN application.
2. Fix Connection Issues With Your Network
Your VPN may disconnect and reconnect randomly if there are problems with any part of your internet connection. If your VPN has a kill switch enabled, it may also appear as if your VPN is turning off your WiFi.
To confirm whether your VPN is disconnecting because of problems with your network:
- Try connecting using a different device on the same network. If the VPN also disconnects on the other device, the problem is probably your network and not the VPN. If one device works but the other doesn’t, your device may be causing the VPN to drop.
- Try connecting using a different network. If you’re using a mobile device, try using your mobile data connection instead of WiFi, or vice versa. If you are using a laptop, try switching between Ethernet and WiFi, or connect at a friend’s house. If your VPN works on one network but not on another, that suggests the network is probably at fault.
- Try connecting using a different cable. If you’re connecting to your router using an Ethernet cable, try a fresh cable. Faulty cables can cause network connections to drop.
If you’ve confirmed that your VPN connection keeps dropping due to an issue with your network, here are some common solutions to fix network problems:
Restart Your Router
This may seem like an obvious first step, but restarting your router can help stabilize an unreliable connection. Turn off your router, leave it a few minutes, then turn it on again.
Update Your Router’s Firmware
Modern routers will often update their internal software (firmware) automatically. These updates can improve the stability of your connection.
If your router does not update automatically, try logging in to its dashboard to see if you can force it to update manually. You can log in to your router by entering its IP address in a web browser window.
Change the Port You’re Using
To improve the reliability of your connection, you can try changing the port that your device uses to connect to the internet. Not all VPNs allow you to configure this, but Private Internet Access and IPVanish are both top-tier VPNs that do.
Here are some port combinations you can try when using the OpenVPN and WireGuard protocols:
| VPN Protocol | Port Numbers to Try |
|---|---|
| OpenVPN UDP | 53, 80, 443, 1194, 1197, 1198, 2049, 2050, 8080, 9201 |
| OpenVPN TCP | 443, 1443, 80, 110 |
| WireGuard UDP | 53, 80, 443, 1194, 2049, 2050, 30587, 41893, 48574, 58237 |
3. Fix Connection Issues With Your Device
If you’ve tried reconfiguring your VPN software and network but your VPN still keeps disconnecting, there may be an issue with your device or the software installed on it.
Here are some common device-level issues you can solve to prevent your VPN from disconnecting:
- Delete old VPN apps. If there are multiple VPN apps installed on your device, they may conflict with eachother and prevent your VPN from establishing a connection. Uninstall any VPN apps you’re not using.
- Check for conflicts with your firewall and antivirus. Check your security software’s event logs to make sure it’s not blocking your VPN. If necessary, add your VPN to your security software’s list of permitted software.
- Check for data-hungry software. If your operating system updates or other data-intensive downloads are taking place, this could result in congestion on your network connection that causes your VPN connection to drop.
- Install a VPN on your router. If the device-specific tips below don’t work, you can install a VPN on your router as a last resort. This will protect all of the devices connected to that router, and may avoid any problems that are caused by your device’s software and settings.
Here are some more detailed instructions for fixing VPN connection issues on iOS, Android, Windows, MacOS
How to Stop Your VPN Disconnecting On iOS
If you have tried changing your VPN settings and checked your connection, try the steps below to stop your VPN disconnecting on iOS devices:
Update Your VPN software
- Open the App Store.
- Tap your account icon.
- Find your VPN app in the list, and tap Update. If your VPN app is not in the list, you’re already running the latest version.
- Test your VPN to see whether the issue is resolved.
Reinstall Your VPN Software
- Tap and hold your VPN app’s icon.
- Select Remove App.
- Open the App Store.
- Search for your VPN app, and reinstall it.
- Reinstalling the app will reset its settings. You will need to log in again.
- Check the settings to make sure the Kill Switch is enabled.
- Test your VPN to see whether the issue is resolved.
Disable Power Saving Settings
Some power saving features can interfere with VPN connections. Try disabling them, but remember that your battery charge will not last as long:
- Open the Settings app.
- Select Battery.
- Turn off Low Power Mode.
- Go back to Settings by tapping in the top left.
- Select General.
- Select Background App Refresh.
- Turn it off.
- Test your VPN to see whether the issue is resolved.
Clear the VPN Application’s Cache
- Go to Settings.
- Tap on Apps & notifications.
- Tap on See all apps
- Find your VPN app and select it.
- Select Storage & cache.
- Select Clear Cache.
- Select Clear Storage or Clear Data.
- Test your VPN to see whether the issue is resolved.
Reset Your Device’s Network Settings
Resetting your network settings means you will have to re-enter your passwords and set up your connections again. However, if nothing else works, it might help you stop your Android VPN disconnecting:
- Go to Settings.
- Find System at the bottom.
- Tap Reset options. If it’s not shown, select Advanced instead.
- Select Reset Wi-Fi, mobile & Bluetooth.
- Tap Reset Settings.
- When your device restarts, your internet connection will be refreshed, which can help improve your VPN stability.
How to Stop Your VPN Disconnecting on Android
Try the steps below to prevent your VPN turning on and off on Android devices:
Update Your VPN Software
- Open the Google Play Store app.
- Tap your profile icon.
- Tap Manage apps and devices.
- Find your VPN app. If it can be updated, it will be labeled ‘Update available’. Tap Update.
- Test your VPN to see whether the issue is resolved.
Reinstall Your VPN Software
- Open the Google Play Store app.
- Tap your profile icon.
- Tap Manage apps and devices.
- Tap Manage.
- Tap your VPN app.
- Tap Uninstall.
- In the Google Play Store, search for your VPN app, and reinstall it.
- Reinstalling the app will reset its settings. You will need to log in again.
- Check the settings to make sure the Kill Switch is enabled.
- Test your VPN to see whether the issue is resolved.
Disable Power Saving Settings
The power saving feature in Android could cause your VPN to disconnect, so try disabling it:
- Go to Settings.
- Tap on Apps & notifications.
- Tap Advanced.
- Select Special app access.
- Tap on Battery optimization.
- Select All Apps at the top.
- Find your VPN app and select it.
- Select Don’t Optimize.
- Select Done.
- Test your VPN to see whether the issue is resolved.
Clear the VPN Application’s Cache
- Go to Settings.
- Tap on Apps & notifications.
- Tap on See all apps.
- Find your VPN app and select it.
- Select Storage & cache.
- Select Clear Cache.
- Select Clear Storage or Clear Data.
- Test your VPN to see whether the issue is resolved.
Reset Your Device’s Network Settings
Resetting your network settings means you will have to re-enter your passwords and set up your connections again. However, if nothing else works, it might help you stop your Android VPN disconnecting:
- Go to Settings.
- Find System at the bottom.
- Tap Reset options. If it’s not shown, select Advanced instead.
- Select Reset Wi-Fi, mobile & Bluetooth.
- Tap Reset Settings.
- When your device restarts, your internet connection will be refreshed, which can help improve your VPN stability.
How to Stop Your VPN Disconnecting on Windows
Follow these steps to prevent your VPN disconnecting on a Windows desktop or laptop:
Reinstall Your VPN Software
- Select Start.
- Select Settings.
- Select Apps.
- Select Apps & features.
- Find your VPN app and select Uninstall.
- Visit your VPN provider’s website to download the app again and reinstall the VPN on Windows. You’ll need to re-enter your account details. Make sure the Kill Switch is enabled.
- Test your VPN to see whether the issue is resolved.
Disable Power Saving Settings
- Click the battery icon in the taskbar.
- Select Battery settings.
- Go to the Battery saver section.
- Uncheck the box where it says “Turn battery saver on automatically…”
- Test your VPN to see whether the issue is resolved.
Manually Update Your VPN’s Network Driver
The TAP adapter is your VPN’s network driver, and sometimes problems with it can cause stability issues with your VPN connection.
You can update your VPN’s network adapter by following these steps:
- Open your Windows Search and search for Device Manager.
- Select Network Adapters.
- Find your VPN’s adapter, and right-click it.
- Select Update Driver Software.
How to Stop Your VPN Disconnecting on MacOS
If your VPN keeps disconnecting on macOS devices, try these troubleshooting tips:
Update Your VPN Software
- Begin by opening the App Store.
- Click Updates in the sidebar.
- Find your VPN app in the list, and tap Update. If your VPN app is not in the list, you’re already running the latest version.
- Test your VPN to see whether the connection issue is resolved.
Reinstall Your VPN Software
- Use Spotlight to find your VPN app.
- Press and hold the command key while you double-click the app in Spotlight.
- Select the app and choose File > Move to Trash.
- Delete the app using Finder > Empty Trash.
- Go to the App Store or your VPN provider’s website to download the app and reinstall it. You’ll need to re-enter your account details.
- Make sure the Kill Switch is enabled.
- Test your VPN to see whether the issue is resolved.
Disable Power Saving Settings
- Open the Apple menu.
- Select System Preferences.
- Select Battery or Energy Saver.
- Select Battery in the sidebar.
- Disable Low power mode.
- Select Power Adapter in the sidebar.
- Set the Energy Mode to High Power.
- Test your VPN to see whether the issue is resolved.
4. Change Your VPN Service or Contact Support
If you can’t resolve the problem by yourself, contact your VPN’s support team and ask if the service is experiencing any known issues. Most top-tier VPN services offer customer support via live chat or email, so don’t be afraid to ask for help.
It’s also possible that your VPN service is simply unreliable. Many cheap or free VPNs operate with limited resources, which means you can’t always rely on them for a spotless connection.
If you can’t get your VPN to connect consistently, we recommend switching to a premium VPN service like ExpressVPN or Private Internet Access, which have a long history of reliable performance.
