3 Simple Ways to Unlock an Instagram Account - wikiHow (2024)

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Written byNicole Levine, MFA

Last Updated: May 30, 2022Fact Checked

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1. 1

   Using a third-party app with your Instagram account. If you were using an app that automatically likes, follows, unfollows, or performs other actions on your account, Instagram may think the app's activities are too bot-like or otherwise suspicious.

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   Too many failed login attempts. If you've entered the wrong password too many times while trying to sign in, Instagram may think someone is trying to hack your account.

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   Posting the same comment many times. Instagram's algorithm might think you're spamming users if you're commenting the same thing under multiple posts.

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   Hacking or phishing. If a hacker was able to get your password through phishing or other shady means, the hacker may have been using your account to spam, scam, or do other things that violate Instagram's terms.

   See Also

   Two-factor authentication codes are not accepted?How Do I Disable Login Verification?_Identity and Access Management_FAQs_Security Settings7 ways to troubleshoot if Instagram is not sending SMS authentication codesHow to turn on two-factor authentication on Instagram

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1. 1

   Delete any third-party apps you were using with your Instagram account. For example, if you were using an automatic liking, following, or commenting tool, you'll want to remove that from your phone or tablet.

   • Additionally, visit https://www.instagram.com/accounts/manage_access in a web browser, log in with your Instagram account, and remove any of the apps listed under "Active" to revoke their access to your account.
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   Try to log in to Instagram. If your account is temporarily locked, you will see a message that says "Your Account Has Been Temporarily Locked" when you try to sign in to your account.

   • If you are getting an error that says your account has been disabled or deactivated rather than locked, the recovery process is different. See Fixing the "Your Account Has Been Disabled" Error.
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   Tap the blue Continue button. Now you'll be asked to confirm your account. You'll see your email address or phone number on the screen.

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   Tap Send Security Code. In a few moments, you'll receive the code via email or SMS text message.

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   Enter the code to confirm your account. Once the code is confirmed, you should be able to use your Instagram account normally.

   • If you don't receive a code right away, wait a few hours before trying again.
   • If you don't have access to the email address or phone number on file, continue to the next step.
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   Don't have access to the email address or phone number for your account? You won't be able to receive a confirmation code, but you can follow Instagram's process for proving your identity.^[1] This may require sending ID and/or a video selfie—the exact process may vary. To get started:

   • Android:
     • Go back to the login screen and tap Get help logging in.
     • Enter your Instagram username and tap Need more help?
     • Select your email address or phone number and tap Send security code.
     • Tap I can't access this email or phone number and follow the on-screen instructions to confirm your identity.
   • iPhone/iPad:
     • Go back to the login screen and tap Forgot password?.
     • Enter your username and tap Next.
     • Tap Need more help? under "Send login link."
     • Select your email address or phone number and tap Send security code.
     • Tap I can't access this email or phone number and follow the on-screen instructions to confirm your identity.
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   Wait for an email reply from Instagram. It may take several days to a few weeks for you to receive a reply from Instagram support. Check your email account regularly, and double-check your Spam or Junk folder to make sure it isn't mistakenly categorized as such.

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1. 1

   Go to https://help.instagram.com/contact/396169787183059. If your account was deactivated or disabled for not following Instagram's guidelines and you believe this is a mistake, this form will help you file an appeal.^[2]

   • If the disabled Instagram account is for your business, product, or service, use this form instead: https://help.instagram.com/contact/1652567838289083
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   Select Yes to provide your ID. This will be required for reactivating your mistakenly-terminated account.

   • You will need to provide a form of government-issued ID that clearly states your name, birthdate, and photo. The ID must be a color ID.^[3]
   • For a full list of accepted ID forms, visit https://www.facebook.com/help/159096464162185.
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   Fill out the form. After filling out each form field, click or tap Chose Files and select your scanned or photographed ID.

   • Before you continue, you will need to check the box next to "I understand I can't get help with my account if I haven't uploaded a valid ID."

   See Also

   View and regenerate two-step verification backup codes
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   Click or tap Send. This sends your request to Instagram's support team. Instagram's support team will review your appeal and contact you via email with their decision.

   • It may take several days to a few weeks for you to receive a reply from Instagram support. Check your email account regularly, and double-check your Spam or Junk folder to make sure it isn't mistakenly categorized as such.

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